(Last Updated Nov 25, 2020)

Introduction

At Vinevida, we want to make your Cancellation or Refund as easy as possible. Each merchant has their own refund and return policy, please endeavor to read through the vendor refund or return policy. Vinevida.com will have a 60 day limit of vendor wish to process a refund or return.

Refund Request must be mail to the vendor within (60) days after the delivery of the product, the vendor is in charge of its refund procedure. The item must be in the same condition it was in prior to shipment in order to receive a refund. If 60 days have gone by since your purchase, unfortunately, Vinevida won’t be able to offer you a refund or return.

Meaning, After 60 days Vinevida.com will not be liable and a refund or return cannot be processed.

Our Returns are governed by Vinevida and/or vendor refunds Conditions.

If you receive Goods which do not match those that you ordered, you should contact the vendor or store owner within 60 calendar days to arrange collection and return. If both the vendor and the buyer are unable to come to a conclusion, then you can email Vinevida.com within 60 days to be able to apply for a refund.

Once we receive the Vinevida refund notification, we will investigate your request and notify you that we have received your cancellation or refund request. We will immediately notify you of the status of your refund after inspecting your request. 

Conditions for Returned item:       

Users who wish to request a refund must contact the vendor and/or Vinevida.com prior to the end of their current 60-day refund window after delivery by emailing us at sales@vinevida.com below are conditions to enjoy a full refund benefit

• Your cancellation and refund request needs to have the receipt or proof of purchase
• Goods must be returned in their original condition with all packaging and documentation.
• Customers are fully responsible for paying shipment costs.
• Several types of goods are exempt from being returned.
• Refund or return request must be mailed to the vendor and/or Vinevida within 60 days after product delivery. 

If your refund does not meet the above criteria, please send a message to us. Tell us which of the conditions you have not met, and we will suggest a suitable alternative. If we receive your refund request in a situation that does not meet our refund criteria, we reserve the option not to do a refund.

If your refund is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be notified via e-mail of the status of your refund and any potential adjustments once we have processed and approve your refund request.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable)

Return & Refunds of Defective products (if applicable)

For the return of defective products, please contact us at sales@vinevida.com and provide photos/videos showing the defective product.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping Product Back

To return your product, please contact us at sales@vinevida.com with the name the order was placed under, the order number, and the reason for return.

You will be responsible for paying for your shipping costs for returning your item(s). Shipping costs are non-refundable. We ask that you use a service with tracking and provide it to us once it has shipped, so we can verify it upon return.

If you prefer, we can send a pre-paid label and deduct the cost of the label from your refund once it has been returned. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we or the vendor will receive your returned item.

Disclaimer of Warranty

At Vinevida we are incredibly passionate about what we do, and have unwavering beliefs about the power of intention. However, we are not involved directly when you purchase an item on the Vinevida.com Marketplace, we are merely a facilitator between a seller and a buyer as by any means, if you purchase an item on the site please endeavor to contact the store owner immediately with your reason for a refund or cancellation, within a 60 days period, if a dialogue or decision can not be reached then you can sure contact Vinevida.com to dispute the refund and we will try to resolve the refund as soon as possible.

Each item descriptions and contents are not to be used in replacement of any medical or professional care. We at Vinevida are not responsible for one’s own interpretation of intended uses and outcomes of any item. 

Contact Us

Buyers who wish to submit a claim or complaints after trying to resolve a problem with the vendor can send us a message via our contact us option on the site. We will respond to your complaints within 24 to 72 hours. We will investigate the problem and help with a resolution.